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Broadband issues not resolved for over a month

Dec 4, 2014

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Hi ,

I’am a Tata Docomo Broadband User since July 2014. I have paid for 6 months in advance and as per the offer my services shall be active until 21st January 2015. But Since 3rd November 2014, i have been facing the issues with the connectivity. My broadband does not work at all during the day time and works very slow at night. I have made several complaints to them regarding it over the phone, emails and also on twitter. Every time they gave a fake and illogical excuse that they tried calling me but I didn’t answer their call or my phone was not (Both my main and as well as alternate) numbers were NOT Reachable or it shows in their records that my case has been resolved. Its been a month now that I have been facing these issues with my broadband and I have no idea how to have it resolved.

I would appreciate if you kindly look into the issue and have it resolved at the earliest.

Kind regards ,
—Yusuf.

Tata Broadband DEL number 3311004995

Comments

2 responses to “Broadband issues not resolved for over a month”

Tata Docomo

December 4, 2014

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
Tata Docomo

December 9, 2014

Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [email protected]

Thanks and regards,
Tata Docomo,
Customer care.

Broadband issues not resolved for over a month

Comments

2 responses to “Broadband issues not resolved for over a month”

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