Broadband data plan revised without any intimation and huge bill amount needed to be paid.

Dear Sir / Madam,

This is to inform you about my grievance that we have been charged with a HUGE BB bill amount of INR 18,268 for two months i.e : INR 9865 (for July 2014) and INR 8403 (unbilled bill amt for August 2014), as I have been charged on night charges which was previously free in my Bill Plan BBGCNT 500. (night unlimited plan 2am – 8am)

I had no e-mail mapped to my bsnl account and I received NO intimation in terms of a letter or e-mail or sms or a phone call that the plan is revised and I would no longer avail the benefits of night unlimited in my current plan.

Proper ways of communications is very much essential. At least BSNL should have called at my landline number which was mapped to my BB account to intimate this weird change in plan.

We had to surrender our BB connection and had to pay the whole amount of INR 18,268. As a consumer I wish to complain against BSNL for this harassment and my huge financial.

Request consumer complaint forum to take appropriate steps and possible have BSNL refund the extra charges waiving off my night usage charges that was billed.

Please find the details :
Customer Name : Alak Kumar Datta
BB User ID : swatiban12
Cust id – 3005704990
Acc no – 8005712512
Telephone # 033-24301029
Circle : Kolkata (Garia), West Bengal
Bill Period : 01/07 – 31/07 and 01/08 – 28/08 (Unbilled) – [connection surrendered 28/08]
Bill Plan : BBGCNT 500

Thanks and Regards,
Gaurav Dutta,
Sr. Associate Consultant.
Siemens Technology and Service Pvt Ltd.
43, Shantipalli, Eastern Metropolitan Bypass,
R B connector, Kolkata – 700042,
West Bengal , India
Mail to : [email protected] / [email protected]
Contact : +91-9804509354