BILLING

Location/place: KOLKATA, WEST BENGAL

Name of company/service: VODAFONE

I had requested to port out of Vodafone, but I received a call from the marketing team, (retention division) and was offered a new talk plan for me to stay on. I am having the following problems regarding my connections and would like to request you to sort them out ASAP:

I changed my talk plan to Rs. 999 rental on 27th of April, 2013, and facing the following difficulties since then:

I lost all 3G data connectivity on Saturday and my phone only showed EDGE and I was told that I will be charged 2p/10kb for surfing. If my rental plan was active, and if i am supposed to get 2GB data free with the rental, then why can’t I use the free data from the time the rental is active?

On dialling *111# and selecting to show the data plan, it is saying “data not found”.

I am supposed to have a free 2GB usage of 3G data on my talk plan, but when I am dialling *111# to check my 3G data balance, it is showing ‘no 3G plan activated on your account’.

I went to a local Vodafone store on Sunday and I was told that “the data plan has not yet been attached to my plan” and will be done soon. But it did not happen on Monday also.

I again went to a local Vodafone store and they said the data will be active shortly, and surely I hot 3G network on my phone after that.

However, I wanted to cross check and talked to the customer care, they were not helpful at all and the customer care officer reacted in the following way:

First he said that there is no free data in my plan
Then he said that there is free data but it is not showing in the system
Then he said I might or might not be charged for the data
Then he said all he can do is a call back

So, the problems are:

I did not have data connectivity for 3 days in spite of paying for the 999 plan with 2GB free 3G data.
I still don’t know (even the customer care does not know) if the data plan is active or I have to pay for any surfing
*111# does not show any details regarding my talk plan, data plan or 3G data balance

I find this extremely disappointing and I think I have been harassed enough by spending so much time in the long queues in the 3 visits to the local Vodafone stores for the past 3 days and calling customer care @50p/3mins for hours every day.

I will seriously reconsider my decision to stay on this network and continue with Vodafone.

Arjun Onkarnath