Location/place: Bangalore
Name of company/service: Tata Photon
on 6th Feb’13 i had called Tata Photon customer care to request them to change the bill plan from 10 GB unlimited to 5 GB unlimited plan for my photon no. 9243313948, the executive gave me a reference no. as follows 737068353, i followed it up with a email, asking them to confirm that the request has been registered, i got a reply saying that “the request has been received however HSIA 10GB@1100Unlimited Capping Plan is already active on above connection and the same will be effective from 15-Feb-13 Hence, we regret we would not be able to change the bill plan on urgent basis; however the bill plan can be changed by 15-Feb-13”, to confirm the date i sent another email on 7th Feb’13, asking to confirm that the bill plan of 5 GB unlimited will be effective from 15th Feb’13, i got a reply saying that “This is with reference to your e-mail dated 06-Feb-2013 requesting for plan change on vdata number 9243313948. We would like to inform you that as we have checked, the HSIA 10GB@1100Unlimited Capping Plan is already active on above connection and the same will be effective from 15-Feb-2013. Hence, we regret we would not be able to change the bill plan on urgent basis; however the bill plan can be changed by 15-Feb-13”, to make sure that Tata photon has changed the bill plan to 5 GB unlimited, i wrote an email on 18th Feb’13 to confirm the same, to which they replied this “This is with reference to your e-mail dated 18-Feb-2013 requesting for plan change on vdata number 9243313948. We would like to inform you that HSIA 10GB@1100 Unlimited Capping Plan is already active on above connection and the same will be effective from 15-Feb-2013. Further we would like to inform you that if you want to change the plan HSIA 10GB@1100 Unlimited Capping Plan to KA-Photon Plus 5GB@650CappingPlan and the same would be effective from next billing cycle (15-Mar-2013).Kindly confirm us can we activate the same” since then i am following up with them & this issue is still not resolved, i have written several emails to them, i have sent several email to appellate officer at [email protected], no satisfactory resolution so far, hence i am writing to you, hope this gets resolved ASAP.
Regads
Manu Karnam – 9900866335
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