Bill of Rs 2000 for Zero Internet service

Location/place: New Delhi

Name of company/service: TATA teleservices ltd.

I was using Tata Photon Plus with a monthly plan of Rs. 750 which promises a speed of upto 3.1 mbps and minimum of 256kbps.
In november 2011 i shifted to a new location and the misery with this device started.
Initially i was experiencing frequently disconnected service and speed of less than 100kbps and after some time it became a contious experience.
When i lodged a complaint with the company in month of JUNE they sent an engineer at my place to confirm that i was not lying and he convinced me that they will solve the problen in 4-5 days which never happened and after few more days when i enquired for the same on customer care i was told that the company doesn’t have a network in my locality and they can’t solve the problem.
Finally the company disconnected my account and they are asking me for bill of those 2 months where i never utilized the service at all.
I need help to sort this out.


Comments

One response to “Bill of Rs 2000 for Zero Internet service”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link – http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

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