Online Consumer Forums and Consumer Complaints Site

Bill issue

—

by

AdminPost
in ,

Location/place: bangalore

Name of company/service: tata docomo

Hi,

Myself Pranab Kumar Pati using the Docomo post paid service more than one year.I am getting the unnecessary bill was added to my bill.I am repeatedly contacting the customer care for this but getting the same in every months.they are telling to pay less amount and then in the next month adding some value on it.

I have been contacted the Docomo customer care and they are charging a lot to the usage charges and Data Usage Charges which was not applicable to me and also the late payment fee.As I paid the bill within the stipulated time. Tata docomo is not caring on this even i contacted the floor manager and she is too rude on this.I never expect this kind of service as i am getting this last 7-8 months.

Regards,
Pranab
8050075505

Comments

2 responses to “Bill issue”

  1. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    We tried to speak to you personally to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not audible.

    Hence, we would like to inform you that as per our records we found that there is no wrong billing and you have been charged correctly as per your usage and there is an outstanding amount of Rs. 182/- in your account and request you to clear the same ASAP.

    Further, we request you to kindly mark an E-Mail to [email protected] for any assistance.

    Thanks and Regards,
    Customer Care
    Tata Docomo.

Leave a Reply

Your email address will not be published. Required fields are marked *