Big time harassment by Airtel

Location/place: Gurgaon

Name of company/service: Satguru Travels

We, Satguru Travel and tours have an account ( 15944425 ) with Airtel since long. We logged a request for shifting this account number to our new address and since 12th June we are waiting for it.

They took almost 20-25 days to shift our few number after so many requests , reminders and follows up but still some of our numbers are pending.

It has not only killed our time but we have gone through huge stress and badly effected our business. We almost creep
before them and explained our problem but nothing worked.

We call all their managers , area incharge etc…. but no one help. Their Appellate Authority , nodel team almost everyone but none of them bother to resolve this issue.

we are being told that there is a technical issue which was a big time lie as other members in the building were using the Air tel line and one of their local LINE MAN clarified that they have not forwarded the request yet & giving you wrong information.

We really need your help not just to resolve this issue but also we need compensation for the same. We have suffered a lot and gone through big time pressure.


Comments

4 responses to “Big time harassment by Airtel”

  1. Namaste Mr. Makheeja ,

    This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Gaurav Avatar
    Gaurav

    Thanks for responding. I am surprised AIRTEL do replies. Believe me your team Mr.Gaurav Gupta ( 8826292030) , Mr.Lakhan ( Area Incharge ) , Mr.Yogesh ( 8826291606 ) we approached everyone but they were least bothered with this. Your Nodel office, appellate office also called and took it very lightly.

    This has badly effected our business. Our head office wrote a mail that ” If you guys can not arrange to shift a land line connection , we doubt how you manage to run this office ” …..

    Believe me your guys made us cry. We do need a consumption. Due to this we couldn’t shift on time. It has badly effected our office stationary as we had to keep everything on hold .

  3. Namaste Mr. Makheeja ,

    Further to our discussion dated 16 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  4. Namaste Mr. Makheeja ,

    We would like to inform you that your concern listed 16 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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