Location/place: Mumbai
Name of company/service: Kent RO systems ltd
We had bought Kent Grand Plus on 20th Jul 2012 through your dealer in Borivali, Mumbai- Sai Enterprises with machine’s serial no KR120426260.
Since the installation the machine has broken down very frequently. Just a few days after the installation the machine shut down , after regular followups with the dealer finally on the 3rd day the machine was working. After that 3 times the machine had a problem and after complaints lodged in your call center , the technician always turned up on the 3rd or 4th day. When it comes to drinking water which is so crucial this kind of service is unacceptable. Our earlier purifier had excellent service, all complaints were attended on the same day.We have always order bisleris and manage with a lot of difficulties.
Details of the complaints :
Ist complaint – 25th Jul 2012 with the dealer
2nd complaint – Don’t remember the date
3rd complaint – Complaint no H/713/30 on 30th Nov 2012
4th complaint – Complaint no I/1189/30 on 30th Apr 2013
On the 4th complaint, we were travelling so our neighbor attended to when the technician came. He says that the candle needs to be changed( costing INR 400) and air pressure controller needs to be installed (costing INR 1250) . When we bought the machine we were told that the candle needs to be changed every 2 years and we already have a water pressure installed with our previous water purifier so the person installing Kent said that it will work fine with it. After I returned I saw that the machine still has a leakage and a lot of vibration.
In less than 10 months if the machine breaks down so frequently and we have to keep spending on such expensive parts after spending INR 15000 on your so called Sabse Shudh Pani machine. The machine is definitely defective and needs to be replaced urgently.
Have not seen such kind of customer disservice … It’s appalling to see how much they spend on advertisements and nothing on customer service.
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