Behavioural issues with the agent assigned and it is not getting changed by the Company

Hi,

I am having a policy with Apollo Munich having number “1000167385-03”.

The issue here is, our agent (Kunal Gulati – 80151369) has been continuously misbehaving with us from past few days (to meet personal targets or earning commission) not only in providing desired services, using harassing attitude, giving nasty comments (even blocked our contact number), but even willingly making it difficult for us to continue with Apollo Munich Services.

Having all the above said personal issues and such unacceptable nasty language, it is not possible to continue with such harassment.

So, I have requested the Apollo Munich customer care helpdesk to please get me rid of this agent and transfer my policy from under him to Direct Apollo Munich company, but somehow got no resolution even after chasing them for n number of times now (complaint number 2116664 pending unresolved for more than a month now).

Would request you to please help me out of this situation and get my policy transferred from under that agent to direct Apollo Munich company.

Regards,
Vaibhav Batra