Battery of spice mobile fail under warrenty

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2 responses to “Battery of spice mobile fail under warrenty”

1. 

   Dipanjan

   May 30, 2015

   I have purchased a XOLO OMEGA 5.5 mobile 2months back. Due to my carelessness the Mobile screen got cracked. So I wont get any warranty for my mobile until I repair the screen. Now I found some issues with my head phone. I am unable to hear sound with one of the ear piece. So I went to the service center with the bill for replacement of the head phone and also to take an approx estimate to repair the broken screen.
   The behavior of the service center executives were horrible and I was shocked to hear from them that I wont get warranty on headphone since it a damage case.
   I don’t understand then what is the purpose of giving two different warranties for accessories and mobile. If I would have gone to customer care without the phone and ask them to change the head phone showing the invoice copy of the same, I hope they are bound to replace. There were no terms and conditions written regarding the accessories if the mobile gets damaged since mobile is a separate entity and head phone is also a separate entity under different manufacturing warranty.

   You can reach me @ 9038572869.

   Please take a look into it. The XOLO Mobile Service centre executives are very harsh and rude while dealing with the customers. Please have a look into it.

   Best Regards,
   Dipanjan
2. 

   Spicemobiles

   July 16, 2015

   Dear Anil.B.Prajapati ,

   We thank you for sharing your concern with us.

   With reference to the raised complain, we request you to please share the IMEI no, and service request number with us , so that we can further resolve the issue you are facing with the handset .

   Looking forward to your continued patronage.

   Thank You !
   Spice Team