Location/place: South Kumrakhali, Kolkata
Name of company/service: Sonarpur Gas Service
I am a consumer of Indane LPG. My consumer no. is 9169 and distributor name is Sonarpur Gas Service, Haridhan Chakroborty Sarani. Sonarpur .24 Pgs(S) 700150, Phone No. 033-24347667.
Firstly, it seems that most of the time they keep their only telephone line purposefully engaged since after trying for hours they can be contacted and also after connection without hearing to my complains, they disconnect the line.
Secondly, their supply is pathetic and even after informing several time, they generally don’t supply the cylinder before 10 to 15 days.
Thirdly, their delivery man always asks for extra money for delivery and even he threatens that cylinder will not be delivered if the extra money is not paid. I want to know if I have to pay extra for the delivery of the cylinder to my home or the delivery charge is included in the price of the cylinder.
For example, I have booked the cylinder on 30/08/2010 and till date (10/09/10) I have not received the delivery of the cylinder. Whenever contacted they give false promise. Overall, the performance of this distributor is pathetic and I would request to take proper action against this distributor. I don’t know if any step will be taken, still it is my plea.