balance deduction in Reliance mobile

My Reliance connection number is 8103887969. My data pack is validate till 23/09/2013. and I keep it on till 3:30 am on 24/09/2013. I got an message from Reliance that my data usage in this duration is 91 kb, according to their data rate (10 paisa/ 10 kb) charges should be 1 Re. But they deduct my balance by 45 Rps (1 Re/ 2 Kb). Customer support is unsuccessful in providing me detail about how much data I used. They tried to convince me that they must have deducted the correct amount. I feel helpless in this matter, normally whenever Reliance charge any nonsense amount their customer support return that with an apology. Please look into the matter.


Comments

One response to “balance deduction in Reliance mobile”

  1. Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Regards,

    RCOMcare

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