Articles Arrived Damaged and customs charged when not applicable

Location/place: Bhopal, MP, India

Name of company/service: Mumbai Customs/India Post

Hello,

I had a sent a package from the US to Bhopal,MP, India. The package not only arrived late but I was given a notice that my package has arrived, a day after I visit to the local post office and mentioning that I would file a complaint if I did not get the packages. This is not the first time this has happened. The post could not provide any details or contact customs to get more information.
Few years ago (8 to be precise), I received a letter sent by a US universities 15 days later than it arrived in Bhopal post office after I went to the post office and complained 3 times. The post master even refused to take my compliant at that time, which I gave in writing.

Also I was told I will have to pay customs charges without providing me a reason on why they are charging me that amount. All the items in the package are old, user items purchased 4-5 years ago and are personal items.

It is very disappointing to know that even after 8 years, nothing has changed in India post. I see the same irresponsible and unprofessional behavior. May be it is time for privatisation of the India Post as well and getting rid of the government agency?


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