anonymous deduction

Location/place: madurai

Name of company/service: airtel

Airtel deducted the balance amount whatever from my mobile balance account on the period of 30days gap for last four months in the time between 10pm to6am . I got a message “Thanks for downloading games from Airtel. You have been charged Rs 50.0.or some amount
but i didnt downloaded any thing.I checcked my balance and came to know that not only my 50 rupees deducted but also total balance of rupees.I contacted customer care exequtive they returned me some amount in some times but not in full. last time they willnot repay the deducted amount. the last 2 compliants are
cbdov20517439418 dt 17-may 2013
cbdwp20614993631 dt 14-jun 2013
i think the superiors will not take care for the compliants


Comments

2 responses to “anonymous deduction”

  1. Namaste Esakkimuthu,

    This is to inform you that your concern listed on 21 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Esakkimuthu,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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