AMOUNT NOT RECEIVED FROM ATM BUT DEBITED

Location/place: BHILWARA-RAJASTHAN

Name of company/service: FREE LANCER PROFESSIONAL

I HAVE AN ACCOUNT WITH ICICI BANK AND ON 8TH JUNE I USED MY CARD AT SBBJ ATM AT BARLA CHOURAHA, BHILWARA AND DURING THAT A MESSAGE ‘YOUR TRANSACTION TIMED OUT’ APPEARS ON SCREEN, HENCE, I LEFT THE ATM AFTER 2-3 MINUTED I RECEIVED A SMS THAT RS. 10,000.00 IS DEBITED FROM MY ACCOUNT, AFTER CONTINUOUS FOLLOW UP WITH ICICI BANK IT WAS FOUND THAT IN REPLY TO MY COMPLAIN SBBJ SAID THAT TRANSACTION WAS SUCCESSFUL ALSO THEY HAVE PROVIDED A RECEIPT/RECORD OF THAT ATM WHICH SHOWS MY ACCOUNT NO. AND AMOUNT WITHDRAWN AS WELL BUT I HAVE NOT RECEIVED THE SAME, IT MIGHT BE POSSIBLE THAT DUE TO LATE RESPONSE OF THAT ATM THE PERSON WHO USED THE ATM AFTER ME HAVE TAKEN THAT AMOUNT. SINCE ATM IS FITTED WITH CAMERAS IF FOOTAGE OF THAT TIME CAN BE REVEALED THEN POSITION WOULD BE CLEAR BUT NOW BOTH BANKS ARE NOT COOPERATING ON THIS ISSUE. PLEASE RESOLVE THIS ISSUE. MY ADDRESS IS 22/98 SINDHU NAGAR, NEAR DILIP DAIRY, BHILWARA-311001 AND MOBILE NO. IS 07737637359.