AMOUNT DEDUCT

I returned my UCB shoes according to FLIPKART retun policy.and they gave me refund in my wallet account.
But I asked them to transfer this balance in my Bank account.The amount was deducted from my wallet account and has not transfer it into my bank account till 15 days. After that i said them to atleast show that money in my wallet account on NOV 4.But money is neither in Wallet nor my bank account. They only extending dates and not clears me that when I get my money in my wallet account.