AMOUNT DEBITED BUT RECHARGE NOT DONE

Location/place: JAMSHEDPUR

Name of company/service: THE SMART SHOP

I AM AN AGENT OF THE SMART SHOP & MY I.D :INIXR03000011G,THE ORGANIZATION PROVIDES THE SERVICES OF E-RECHARGE,E-TICKETING etc!
HERE I HAVE TO INFORM YOU SADLY THAT IN MANY CASES “THE AMOUNT CREDITS FROM MY ACCOUNT BUT THE RECHARGE NOT DONE”
I HAVE RECHARGED A DISH TV ON 6/07/2012 CAST.ID.01509549122 TRAN.ID:12834855,AMT:200/-
FROM LAST TEN DAYS I HAVE BEEN SENDING THE COMPLAIN BUT STILL NO RESULT!
IN PAST I HAVE ALREADY LOST A FEW CASES !
KINDLY COOPERATE ME IN THIS WAY !
REGARDS
aNWAR