Amount not credited , by recharge through PAYTM

Last week I recharged my airtel prepaid mobile through PAYTM. Details are below. In my orders list , It is showing as successful. But recharge was not successful. They deducted money from my card . I tried to call customer care via number ( ) , It asked me for voice mail . I left voice mail , But no reply . As per the instructions I sent a mail to [email protected].. I got reply after 1 day by saying that they had some technical issue at that time. and the issue was resolved… But I dint get my mobile recharged or I dint get money in paytm cash wallet. There was 3 mails from paytm by saying issue is resolved. But actually , it was not . Could you please help me out to get my amount back.
Paytm order number# 604541416
Mobile number# 8106149853

Pay TM complaint ID# 102898613
Contact person name from Paytm# Mukesh


Comments

2 responses to “Amount not credited , by recharge through PAYTM”

  1. Dear Sai Krishna,

    This is with reference to your post dated 30 Sep. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
    You can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Dear Sai Krishna,

    This is with reference to your post dated 30 Sep. 2014. We would like to confirm that we have shared the resolution details with you.

    Should you require further information, please feel free to write to us at [email protected]

    Regards,
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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