Airtel ‘s bad customer service

Location/place: United States

Name of company/service: airtel

So disappointed with the customer service,
How difficult is it to provide the contact phone number and email address of a person who will be able to answer questions related to a new broadband connection?
I had sent “Airtel” an email for a new broadband internet connection in Meerut Cantt on August 13, 2013, and today after more than a week still no useful information received.
Every time I send them an email I receive a useless email that they will get back to me within 28 hours but now more than a week has passed in this chase but still no response.
Its so disappointing and unacceptable that even for the basic necessities one has to struggle so much.
I often hear about corruption in public sector, but here private sector seems just as BAD.


Comments

2 responses to “Airtel ‘s bad customer service”

  1. Namaste Ms. Garg,

    This is to inform you that your concern listed on 22 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Ms. Garg,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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