Online Consumer Forums and Consumer Complaints Site

Airtel Pospaid ripping customer in the name of pro-rata

—

by

AdminPost
in ,

Location/place: Santa Cruz, Mumbai

Name of company/service: Airtel Postpaid

My number is 9004792226 from Airtel postpaid. Recently I purchased a smart mobile and activated GPRS- Rs 98 for 1GB on 27th may 2012. My billing cycle is from every month 5th, so the guy who activated said abstractly that it will be charged on pro-rata basis. I downloaded data counter application to track my internet usage and was using extensively. On jun 1st I used upto 800MB and suddenly got a msg that I have to pay 3000 to continue use my internet and it was blocked. I called their pathetic customer service with clueless bozos manning the desk, and he said I have exceeded my credit limit (I really have no idea what it is) and have to wait till my bill generate. I asked whether these charges will be waived off in my next bill and he emphasized that it will.

Yesterday my bill was generated for Rs 6200!!!!! my mobile usage was exactly 794MB as I calculated and they waived off only Rs 3000 and dumped the remaining charge to my bill!!!!!. I immediately called the customer service and he said that as per pro-rata they will only waive off 300MB and I have to pay the remaining 500MB usage on 10paise/10KB!!!!!! means I have to pay Rs 5000 for 500MB – are these guys somalian pirates????

No one informed me about this 300mb crap when I activated
Even when I called them after my internet was blocked, they assured that my internet charges will be completely waived off for Rs 98

Now they are singing completely different story which I am totally unaware of!! who in their right mind will pay Rs 5000 for 500MB @ 20KBPS speed? I have Airtel broadband at home which I pay Rs 1400 for unlimited @ 4MBPS. I filed a complaint regarding my bill – 44030964 and the guy told that someone from billing dept will call me within a day but its status was changed to Resolved without my concern!!!!

Are they expecting me to pay Rs 6200 as mobile bill? I am not a millionaire pals! they didnt even inform that your free usage as been exceeded when I crossed 300MB. How mean is that?

Usually my mobile bill will be less than Rs 1000 and I pay that promptly on the same day when the bill gets generated.

Have some mercy on your customers!!!

I am just asking them to charge Rs 98 completely and waive off the internet amount from my bill. But they wouldn’t do that coz the charges are VALID.

Is this my mistake? or the representative’s who gave abstract and misleading information while activating????

Comments

4 responses to “Airtel Pospaid ripping customer in the name of pro-rata”

  1. Priya Avatar
    Priya

    Hi Santa, i am facing the same issue..! How you resolved this prob or is it still going on? please let me know… i have charged 5500 rs for 500 MB on pro rata basis… pls share the information..

  2. Jeetu Avatar
    Jeetu

    Same for me also I activated GPRS 98 pack,
    And same used between 20 July to 26 July Morning till 3:47 AM approx 215 MB. And then same day after noon Approx 3 PM I asked to deactivate GPRS Service as per Airtel rule they used to take 4 hour time to deactivate services. So assuming that services may be deactivated between 4-7 PM on 26 July.

    Now what they did on Bill they charge me GPRS 98 rental
    From 20 July to 25 July only not till 26 July. And whatever I used on 26 July they charged me 10 paise/10kb.

    Now here are two things: 1. why they are not charging from 20 July to 26 July 2012.

    2. Are they told me if you are going to stop this service today you will be charge Rs.2200 instead of Rs.98.
    So thing is here they are a service provider not “420” who are making fool to people and making money. They cannot charge us anything without informing us even if someone used any services which are not properly informed by service Provider.

    So if any of you facing problem let me I will share you some information may be that work for you.

    You can send mail to [email protected]

  3. rajeev Avatar
    rajeev

    Plan for 98 is 2G. It is not on pro-rata basis. Means you will use 1GB and thereafter for further use you have to pay additional use charge on basis of volume consumed and 10p/10KB.

    Eventhough if you just activate for 98 and does not use it, you will completely charged 98 and if you use complete 1GB and further use you have to pay for volume used at defined 10p/10KB.

    It was representator mistake who quoted that it is pro-rata basis…recall you activation and call timing to customer care and challange for that voice recording…its totally his mistake.

  4. Avatar
    Anonymous

    These guys are really pathetic,even I faced same issue of “pro Rata” basis they waived me aheavy bill…I think we should stop taking Airtel and convert to another network

Leave a Reply

Your email address will not be published. Required fields are marked *