I have spent enough time and energy writing to customer care and on social marketing accounts of Airtel, even to the airtel money grievance team, but no one removed the block yet. Very frustrating. And very saddening! The sim card belongs to me, the wallet is in my name, however they have blocked the debiting facility of my airtel money wallet on 9163371038.
They say i have to send them the bank statement of the person who sent me the last cash load. Now is it even a valid logic? I have sent my POI and POA and even my picture, to prove that am the rightful person using the wallet. Even the sim card is in my name. This is just a lame excuse to seize the money on any pretext.
If a person sends me any money, i cant ask her back to send me her updated bank account statement as these documents are very sensitive and confidential in nature. If airtel got an issue with any particular transaction that happened in the account, i have told them to deduct the amount for that particular transaction and give me back the rest of the amount. Even though it is never my fault as i cant filter the credit card and debit card of other people, and i dont think RBI restricts receiving cash gifts from others.
So people who are reading this my 2 cents advice is NEVER to use Airtel Money. I have been using their services for more than 2 years now, but this is what i get this time. Cheated 6500 from me. And never cared to refund a cent even. BEWARE CONSUMERS, WE DONT DESERVE TO BE CHEATED!
Dont fall for all these airtel money wallet fradulent schemes.
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