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AIRTEL LANDLINE NO. 080 41425450

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by

rupanil
in

I HAVE FILED REPORTS EARLIER ALSO WHEN WE GOT FEDUP WITH AIRTEL SERVICES EARLIER. AFTER THAT THEY HAVE RECTIFIED THE ISSUE TO A CERTAIN EXTENT N NOW AGAIN WE ARE FACING A SERIOUS SERVICE ISSUE WITH THEM.

SINCE LAST ALMOST 2 1/2 MONTHS WE ARE HAVING VERY FREQUENT SERVICE ISSUES. THE TELEPHONE LANDLINE N BROAD BAND IS NOT WORKING OR GETTING DISCONNECTED. BELOW ARE THE COMPLAIN NUMBERS WITH DATES:
48282934, DTD: 1/8/14
49971258, DTD: 23/9/14
50174162, DTD: 30/9/14
50310796, DTD: 7/10/14
50442804, DTD: 11/10/14

THESE ARE JUST A FEW. LIKE THIS ALMOST EVERYMONTH WE HAVE THIS SERVICE ISSUE WITH THEM AND ALL THE TIME CUSTOMER CARE WILL GIVE 1 PET DIALGOUE, “WE WILL MAKE SURE THIS PROBLEM DOESN’T HAPPENS AGAIN. WE ARE VERY SORRY. ITS A CABLE FAULT. WE HAVE TO TAKE PERMISSION FROM THE CONCERNED DEPT N IT TAKES TIME. WE WILL NOT CHARGE YOU FOR THE DATES WHEN THE CONNECTION WAS NOT THERE”. WE HAVE DEMANDED THEM COMPENSATION FOR OUR WORK LOSS N THAT TOO THEY DONT AGREE OR GIVE US AN ALREADY USB WIRELESS CONNECTION DURING THESE PERIODS BUT THEY DONT ACCEPT THAT ALSO.

THE ABOVE DOESN’T SEEM TO WORK N WE ARE A SMALL ORGANISATION. WE CANNOT KEEP 2-2 CONNECTIONS N MAKE OUR EXPENSES DOUBLE. I FAIL TO U/S A COMPANY LIKE AIRTEL IS USING WHICH QUALITY OF CABLE THAT THERE IS A PROBLEM SO FREQUENT. THIS IS NOTHING BUT JUST A CHEATING ON THE CONSUMERS. THEY DONT EVEN BOTHER THAT A PARTICULAR CUSTOMER IS HAVING SO MANY CONNECTIONS FROM THEM N SINCE SO MANY YEARS AND WHY CANT THE HIGHER AUTHORIES LOOK AT THESE FREQUENT COMPLAINS N MAKE A PERMANENT SOLUTION TO THE PROBLEM.

EVEN SO MANY TIMES WE ASK THEM PLS DISCONNECT THE LINE, THEY WON’T AGREE N MAKE SO MANY APOLOGIES N MAKE SURE THE CUSTOMER IN CONVINCED IN SOME OR THE OTHER WAY.

I DONT KNOW WHAT TO DO NOW WITH THESE GUYS. IN RECENT LAST 15-20 DAYS WE HAVE BEEN FACING PROBLEM EVERYDAY BUT THERE IS NOT EFFECT ON THE OFFICE BEARERS. WE HAVE CALLED THEM ALMOST EVERY OTHER DAY N THE REPLY IS SAME N AFTER GETTING FEDUP NOW I DONT HAVE ANY OTHER OPTIONS EXCEPT TO FILE A COMPLAINT HERE.

I HOPE TO GET A REPLY FROM YOU N AIRTEL ON A TOP PRIORITY BASIS.

THANKS N REGARDS
LALIT
MOB: 9900922773

Comments

3 responses to “AIRTEL LANDLINE NO. 080 41425450”

  1. airtelpresence Avatar
    airtelpresence

    Dear Lalit,

    This is with reference to your post dated 13 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
    You can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Lalit Avatar
    Lalit

    HI AIRTEL.

    I’M ARE STILL AWAITING A REPLY FROM YOU. LOOKS LIKE ALL ARE SLEEPING ON THIS ISSUE N KEEPING US AWAKE TO WORK TILL LATE NITES.

    @ CONSUMER FORUM… I REQUEST YOU TO PLS ESCALATE THE ISSUE TO THE TOP MOST LEVEL N TAKE STRICT ACTION. TODAY SPOKE TO ONE OF THERE EXCUTIVES IN THE MORNING AROUND 10 AM (CALL WAS IN PROCESS FOR ALMOST 30 MINS) N WAS TOLD THE PHONE WILL BE RECTIFIED WITHIN 4 HOURS. AGAIN CALLED THEM AROUND 3.20PM N WAS ON CALL FOR MORE THAN 25 MINS N HAD TO FINALLY MAKE THEM AGREE TO TAKE CANCELLATION REQUEST FOR WHICH I HAD TO LITERALLY ARGUE LIKE ANYTHING N WAS TOLD THAT SOMEONE FROM THE CANCELLATION TEAM WILL CALL.
    LATER IN THE EVENING AROUND 6PM GOT A CALL N FINALLY THE REQUEST WAS TAKEN FOR CANCELLATION N WAS ASKED TO PAY O/S. WHERE AS THEY DIDNT EVEN BOTHER TO SAY THAT WE WILL CREDIT YOUR ACCOUNT OR GIVE WAIVER FOR THE UN USED PERIOD FOR THE CALL DURING THE LAST 1 MONTH. I HAD ALSO ASKED THEM FOR A COMPENSATION FOR THE WORK LOSS AS THIS IS A COMMERCIAL LINE. MY WHOLE OFFICE HAD NOT WORKED ON A REGULAR BASIS FOR THE LAST 20-30 DAYS (IRRESPECTIVE OF THE WORK LOSS IN THE LASY 2-3 YRS) BUT THIS REQUEST WAS NOT TAKEN. I NEED TO HAVE A WORK LOSS COMPENSATION WITH WAIVER.

    I WOULD REALLY NEED CONSUMER FORUM TO TAKE ACTION N SUGGEST STEPS TO SOLVE THE ISSUE ON PRIORITY.

    THANKS N REAGRDS
    LALIT

  3. airtel.presence Avatar
    airtel.presence

    Dear Lalit,

    This is with reference to your post dated 13 Oct. 2014. We would like to confirm that we have shared the resolution details with you.
    Should you require further information, please feel free to write to us at [email protected]

    Regards,
    Saurav Ahlawat
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd

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