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Airtel has cheated to provide a postpaid connection

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Location/place: Mehendipatnam/Guddimalkapur

Name of company/service: Airtel

I am the customer of airtel my name is Chekkala Suresh and my no is 9676367067 and 2 weeks back i got a call from 04049595100 name ravali requested to migrate prepaid to postpaid and on saturday August 17 one executive of airtel came to me to collect the documents Mr. veeresh and his no is 9989583638. After i given my documents and 330 rs of deposit amount to veeresh he given me a sim card and told in 2 to 3 days number is going to activate. But when i am calling him and the landline no too there is no use of it, its unable to reach it.

After that i mailed [email protected] which is provided by that executive, but no response. Later i started mailing to 121@customercare they were responding my mails, but there is no use of sorting out the problem immediately.

Till now neither i got my money back nor the post paid connection.

So please look into the matter and do the needful as possible as early.

Comments

5 responses to “Airtel has cheated to provide a postpaid connection”

  1. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Suresh,

    This is with reference to your post dated 05 September 2013.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at [email protected]

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Suresh,

    This is with reference to your post dated 05 Sept. Further to our discussion dated 06 Sept, we are working on your concern. We would require some more time to resolve it and shall keep you updated of the progress.

    You can also get in touch with us at [email protected]

    Regards,
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Suresh Avatar
    Suresh

    Hello Mr Sandeep and Rakesh,

    So far I haven’t received any call or reference mail or message from the customer care. I hope you resolve it immediately and give me a confirmation call.

    Thanks,

    Suresh

  4. suresh Avatar
    suresh

    hello guys I m not understanding still how many days I should wait for my post paid connection

    regards

    suresh

  5. suresh Avatar
    suresh

    hello airtel customer care

    till now my problem has not solved. what is going on at your end I m not understanding. recently 1 week back I got a call from delhi that does your problem solved like. I said no and I explained my problem once again. then he said its not my department I will forward your issue to post paid department and shortly you recw a call like he said. but till now I haven’t received any call.

    I hope you will solve the issue soon. this not the way to behave with a consumer.

    regarda

    suresh

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