AIRTEL – Doesn’t care for customers

Hi

I am a customer of AIRTEL Mobile Service and Landline and Broadband Service.
I am appalled by the total apathy AIRTEL shows to its customers both at the helpline and at the relationship center.
There is utmost disregard to customer’s needs at AIRTEL.
The complaint handling mechanism that they have in terms of Nodal office, etc. exists on paper and simply non-functioning at work.

Regards,
Arindam
+91 987 302 1133


Comments

2 responses to “AIRTEL – Doesn’t care for customers”

  1. Namaste Mr. Dutta,

    This is with reference to your post dated 15 October 2013.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at [email protected]

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Dutta,

    This is with reference to your post dated 15 October 2013. We would like to confirm that we have shared the resolution details with you.

    Should you require further information, please feel free to write to us at [email protected]

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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