Airtel Customer Care Grievance

Location/place: Gurgaon

Name of company/service: Airtel

Airtel customer care sucks!

I have a broadband internet connection with a speed of 8 mega bytes with 75gb download limit in the name of Daljit Singh at 28, Sector 7, Urban Estate, Gurgaon; which almost everyday stops working for a few hours. Contacting customer care is met with the prototype responses like:

1. Front end executive tries to do the online resolution, in which he/she invariably fails.

2. He/She tries to connect to the technical department. 50% of the times technical department executive gets connected who tries to do the online resolution and fails again. The rest 50% of the times there is no executive available in the technical department although it is supposed to be a 24×7 service.

3. On failing to do the online resolution, the technical executive comes up with a prototype response of registering a complaint and arranging for a so-called ‘visit by the engineer’ which never takes place even after 24 hours have passed.

4. In the meantime, after a few hours, the internet connection automatically goes functional without any care taken by any of the Airtel staff.

5. My contention is that the problem (whatever nature it might be of!) is almost always at Airtel’s end which they never admit it is and keep us busy with their false resolution attemts and registering complaints with so-called ‘arranging a visit by their engineer’ (which never actually takes place.

6. It has become almost an everyday story lately.

7. I demand an immediate enquiry into this behavior and its real permanent resolution.