Airtel – Charging for the service they have not provided

Location/place: Pune

Name of company/service: Airtel Landline

It is very disappointing to say, my telephone stopped wrong on 12th June and in spite of multiple reminders no one really bothered to resolve or even look at the problem. Then after getting frustrated I discontinued the service on 22nd June 2013 by calling customer care. And they now sent me a bill for the service they have not provided. I also requested to cancel the connection on 13th June if the line can not be fixed. Now there agent is harassing me for paying the bills.

Airtel Number: 020 46772223
Account Number: 7005234987

Though amount is very small but why I should pay for the service they have not provided and who will pay for the loss I’ve incurred because of unavalablity of services and time I’ve spent for the follow-up


Comments

2 responses to “Airtel – Charging for the service they have not provided”

  1. Namaste Ms. Lalwani,

    This is to inform you that your concern listed on 16 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Ms. Lalwani,

    We would like to inform you that your concern listed 16 Aug.2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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