Location/place: Hyderabad
Name of company/service: Airtel Broadband
I had an airtel broadband account at Bangalore till 5th January 2013, when I moved out of Bangalore and raised a request to terminate the account. The Customer service asked me to suspend the account instead of deactivating it and then I can resume the account in Hyderabad after a month or can deactivate the same at that time. I was also told that I won’t be charged anything for this. I suspended the account then and then later raised a request to terminate the account permanently. I paid all the bills till date 5th January 2013. Now I get a mail from airtel asking for an amount of Rs 1016.94. As I already terminated the account and never used the same after 5th January 2013 (infact I no longer stay at Bangalore since then), this amount is definitely NOT payable. I am really disappointed with Airtel on this issue.Its really frustrating and annoying mentally as well as financially. I used the airtel services for 2 years and all the reputation that they had built up during that period is all lost now just because of this issue.
Eagerly waiting for some response on this and help on any further legal actions that can be taken.
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9247947790
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