aginst airtel store sgm plaza arya nagar Kanpur regarding postpaid to prepaid mobile conversion

Location/place: ahemdabad

Name of company/service: airtel mobile services

i m dr vikas gahlot orthopaedicin,lodging complain aginst airtel store sgm plaza arya nagar Kanpur up who converted my postpaid airtel no 8400331296 to prepaid no on 23 august 2013 inspite i told them that i would left kanpur on 24 august to ahemdabad for next 2 months where i will in roaming but they assure me postpaid to prepaid conversion will be done even i will be in roaming. i talked at 59059 and 121 executives who are telling it is not possible. my incoming outgoing netbanking all are hampered.kindly take action- we are using airtel since last 3 yrs but this it is a bad experience and who is responsible as i m unable to go to Kanpur for next 2 months .Till then my net banking are hampered dr vikas gahlot (m.s. orthopaedics)


Comments

2 responses to “aginst airtel store sgm plaza arya nagar Kanpur regarding postpaid to prepaid mobile conversion”

  1. Namaste Dr. Gahlot ,

    This is with reference to your post dated 04 September 2013.

    We would like to acknowledge that we are working to address your query/concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the query/concern effectively.

    You can also get in touch with us at [email protected]

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Dr. Gahlot ,

    This is with reference to your post dated 04 September 2013.

    Further to our discussion dated 04 September 2013, we are working on your concern. We would require some more time to resolve it and shall keep you updated of the progress.

    You can also get in touch with us at [email protected]

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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