Activation of VAS without my consent and subsequent deduction of amount

Location/place: delhi

Name of company/service: Airtel / prepaid services

My mobile number is 8130276997 , since its a prepaid number Airtel company activates any VAS (value added services ) without my consent and deduct the amount from the my balance amount . I have complained to them many times but every time they told me this will not repeat but this thing is not stopping .Now i am fed up complaining them ,they are not serious in settling this problem because services that are activated on mobile is for their own benefit .

Its not me who is suffering from this kind of fraud many of my friend are also facing this . So i request you please take strict action against them.
The complained that have filed with them has reference number : PRO20500006 ,dated – 5/2/2013


Comments

2 responses to “Activation of VAS without my consent and subsequent deduction of amount”

  1. Namaste(8130276997),

    This is to inform you that your concern listed on 09 Feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste(8130276997),

    We would like to inform you that your concern listed 09 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected].

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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