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About unwanted balance deduction

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by

AdminPost
in ,

Location/place: Dhule

Name of company/service: Tata docomo

Sir/Madam
I am Gaurav J Patil. I am Tata docomo user having mobile no. +91-8149084411 form last 4-5 years. I want to complain about the unwanted balance deduction from my prepaid account yesterday. On yesterday 10 Sept 2012 I subscribed internet pack of Rs. 5 for 50MB, 3G data usages at 11.45 PM by dialing *141#; after subscribing that pack my balance is Rs. 198.I also get conformation massage from TATA DOCOMO; that your service pack is activated. Then I start browsing and after completion in only using below than 50MB data in only 9-10 minutes I stop internet at 11.55 AM. Then instantly I checked my mobile balance which is only Rs. 19. So my total balance was deducted is around Rs 179 even I subscribing service pack. I complain for the same to Tata docomo customer care service, but they are not register my complain for the same. So I want my deducted balance as early as possible through your kind support.
Thank you for giving me the platform to register my complain.
Regards,
Gaurav Patil.

Comments

2 responses to “About unwanted balance deduction”

  1. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Gaurav,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata Docomo Avatar
    Tata Docomo

    Dear Gaurav,

    This is to inform you that you have been charged for the GPRS usage. Hence, the amount cannot be refunded back.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

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