R/sir,
I would bring into your kind notice about irresponsible act being taken in the above subject matter *(Amazon Order no. 62600125485142). Customer care representative is providing informations to mislead the customer about cancellation of product. On 12th August 17, I have been advised that product will be cancelled within 24 hours thereafter I have also been confirmed over phone on 13th August 2017 that being a representative of Amazon, I will personally follow up and arrange to send back the product to the seller by asking to courier team. But, it is highly surprising to note that on tracking waybill no. of Blue dart courier major fulfilment centre i.e. Bhiwandi, Ovali and today it’s appearing that shipment further connected from Ind warehouse routed trhough but the same has not been sent back to the seller and I have been constantly misleaded by the customer care executive that आप चिंता नहीं करें मैं पर्सनली फॉलो उप करके सेलर को प्रोडकट जहां भी होगा वहां से वापस जाभेज कर 24 घंटे के भीतर आपको सूचित कर दिया जाएगा। this assurance is being given from 12th and 13th August 2017 but regretfully said that no concrete action has been taken in planned manner to arrange for sending back to the seller and resulting shipment is still continue on the way to the delivery address and my refund is unnecessarily getting delayed. My following conservation with customer care executive can be cross checked which will prove itself the irresponsible action and misleading assurance given to me in the above matter.
Conversation on: 2.39 AM on 12.08.17
Conversation on: 1.0.51AM on 13.08.17
Conversation on : 02.50 PM on 13.08.17
Conversation on : 10.39 AM on 14.08.17
Conversation on: 12.51 PM on 15.08.17 (this information is completely different from above.)
Besides this, email has been sent by amazon about assurance that cancellation of product will be made once item shipped.
Today, I have got astonished when I contacted customer care at around 12.51 PM that shipment will be reached to your nearest station after that on getting refusal from your side then it will sent back to seller and reaching the same, refund process will be initiated. Vital question is here that when I requested for cancellation within 5 minutes of placing order on 12th August 2017, how it further proceeded and if proceeded why not its stopped and sent back to the seller (Major centre crossed during these days as per blue dart tracking waybill).
Amazon which is world wide leading online shopping company and such delay occurred and misleading information provided to customer is not conducive for the customer to remain trustworthy with amazon for good servcices. Now Item has now reached which crossed major warehouse and fulfillment centre of Amazon/Courier but could not sent back the seller for processing refund and avoiding delay.
I request you to look into the above matter meticulously to resolve the grievances by refunding the amount without further late and also take all the remedial action to avoid reoccurrence in future.
Thanking you,
Rakesh kumar
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