ABNORMAL BILLING BY VODAFONE

DEAR SIR,
BETWEEN 22ND AND 26TH JUNE 2014, I VISITED SRI LANKA ON MY OFFICIAL TOUR. BEFORE MY VISIT, I WENT TO THE NEAREST VODAFONE STORES AT GARIA, KOLKATA TO ACTIVATE THE INTERNATIONAL ROAMING FACILITY ON MY PHONE. DURING ACTIVATION, THEY CHECKED MY PHONE (ANDROID SET) AND ACTIVATED THE INTERNATIONAL ROAMING FACILITY. DURING THAT TIME, THEY HAVE NOT INFORMED ME NEITHER VERBALLY, NOR, IN WRITING ABOUT THE CHARGES OF INTERNATIONAL ROAMING (GPRS) DURING MY STAY AT ABROAD. AFTER I RETURNED FROM SRI LANKA ON 26TH JUNE 2014, I IMMEDIATELY DEACTIVATED INTERNATIONAL ROAMING. IT IS OF UTTER SURPRISE TO ME THAT DESPITE OF NOT USING THE INTERNET SERVICES AND EVEN EMAIL SERVICES DURING MY STAY AT SRI LANKA, VODAFONE HAS LEVIED AN ABNORMAL BILLING OF RS.22594.74, OUT OF WHICH GPRS CHARGES IS RS.17222.75. AFTER RECEIPT OF THE BILL, I IMMEDIATELY CONTACTED THE CUSTOMER CARE OF VODAFONE ABOUT THIS ILLOGICAL BILLING AND THEY HAVE NOT BEEN ABLE TO GIVE ME ANY LOGICAL REPLY AS TO WHY THIS GPRS CHARGES HAVE BEEN LEVIED. FORMAL COMMUNICATION FROM MY SIDE HAS ALSO BEEN MADE TO VODAFONE, WHICH WAS ALSO KEPT UNREPLIED. CURRENTLY, I AM NOT USING THEIR FACILITY BUT I HAVE POSITIVE INTENTION TO PAY THE LEGITIMATE CHARGES (WHICH IS AROUND RS.3000) TO RESOLVE THIS ISSUE. FYI, CURRENTLY, I AM JOBLESS AND MY PARENTS ARE PRETTY OLD AND SEVERELY ILL DUE TO SEVERAL HEART ATTACKS AND OTHER MEDICAL PROBLEMS. THEY ARE CONSTANTLY CALLING ME AND HAVE SENT OFFICIAL LETTER FOR IMMEDIATE PAYMENT OF THIS ABNORMAL BILLING.THOUGH I AM UNDER SEVERE FINANCIAL PROBLEM, I AM POSITIVE TO RESOLVE THIS ISSUE BY PAYING OFF THE LEGITIMATE BILLING AMOUNT, WHICH I HAD BEEN PAYING SINCE LAST 8 – 9 YEARS TO VODAFONE. I WOULD EARNESTLY REQUEST YOUR KINDSELF TO RESOLVE THIS ISSUE AT THE EARLIEST.
WARM REGARDS,
JAYANTA CHAKRABORTY
PHONE NO, 7059589978
15A/16, KHANPUR ROAD
KOLKATA 700047