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Location/place: new delhi ( connaught place )

Name of company/service: snapdeal

dear sir,
i have brought one fuji e-zone tab from snapdeal and when it come to me, they ask for 6300 and i pay them , i started using that product but wi-fi and GPRS didn’t work i complaint about that, and i got answer that call to customer care.. and i did that , but i could get any help from there and i called them back and they told me that , and they will refund me the money and i did so but after many days of return product they didn’t reply me back and i call them and they told me they can’t refund me and they will replace it but it will take week or more please help to get back my money….
best regards
badri