Location/place: Hyderabad
Name of company/service: CIBIL – CIR report
My father wanted to secure a home loan for which i was requested to be signing a SECURITY at the SBI Bank. To my surprise when the bank people checked my CIR – it was having a score of 638 out of 1000 and also showing as TWO CREDIT CARDs defaulted against my name.
I have taken a credit card from Barclays bank in year 2009 and it was not proper (poor service, incorrect billing, and there by complaints were raised but not answered by the bank – this account was lapsed due to lack of payment, the outstanding of rs18k has become 34k even after me paying off rs5k from it- Nevertheless I have closed this account with a settlement with PHOENIX ARC (purchased the acs from Barclays) in the month of Feb 2012.
Now the CIBIL report shows this as TWO ACCOUNTS/CREDIT CARDS being defaulted and with same card number and same limit and same details – HOWEVER they are very reluctant to remove/amend this as one account in my CIR report. The have asked me to contact Phoenix arc – but never confirmed which details they want friom Phoenix arc to get this rectified – me on the other hand have contacted Phonenix arc and they have confirmed that they have no role to play in correcting the CIR of mine.
in my communication with CIBIL even they have confirmed it is the same account but they are very reluctant and reckless in correcting my account and have not corrected it – This is absolutely contradicting with the statement that they have quoted in thier website that they will correct the duplicate accounts upon dispute resolution i have raised two complaints already with sr nos1136704 dated 30/6/2012 and one more sr no 1162605 dated 14/6/2012 are closed with resolution asking me to contact phoenix arc – upon being asked what information i should be getting for cibil pheonix – they dont have an answer.
My security was told to be INVALID by the loan officer at SBI Brnch as the account is shwoing as defaulted on two accounts and not one. This has resulted in a lot of strain and nervous breakdown and pressure on me as i was of not even some help to my father for his dream of owning a house.
This act of CIBIL has brought a lot a issues and is a prime reason for my father loan at SBI gettig rejected with a reason of no guarentor for his housing loan.
CIBIL people will charge from people to provide a CIBIL report but will not help the consumer by resolving thier grieviance
their replies to me –
“Dear Sir,
We refer to your recent communication seeking clarification on the BARCLAYS BANK Account Number : 930000136836
In this regard, we would like to inform you that PHOENIX ARC has acquired the portfolio from BARCLAYS BANK. Therefore, there is a change in the reporting member name.
The BARCLAYS BANK is reported the account as Sold. The active account is reported by PHOENIX ARC .
If you need more clarification on your above account, kindly contact PHOENIX ARC.
Thanking you.
Best Regards
Consumer Relations”
“Dear Madam,
Re : CIBIL Credit Information Report
We refer to your email dated 4-7-2012 regarding your Credit Information Report (CIR)
In this regard, we would like to inform you that we have replied to the above email on 30-6-2012 vide SR number 1136704.
Thanking you and assuring you of our best services always.
Best Regards,
Consumer Relations”
Please help me in getting a correct CIR report with no account being reflected twice – ie no duplicate accounts in it.
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