Refund of Topoff money

Location/place: Greater Noida

Name of company/service: Air Tel

Date 06.07.2010
To,
The Consumer forum
New delhi, India

Sub: – Refund of topoff money of my Mobile no 9958928128 from airtel
Dear Sir,
I have purchased one Air tel prepaid sim card of Mo No 9958928128 and its sim no is 899110100216270488 2 H-2 on 07/04/2010 from Ridhisidhi commercial center Greater noida contact no 9810481182 name Mr R.K.Singh. The card was activated after 2 days and I was done top off of amounting 890 from nokia Jagat form Greater noida in 2nd week of April 2010 from Mr yaspal Mo No 9210982838. The mobile was working properly but when I was went to Chennai on 20/06/2010 for two months. The service of the said sim card immediately stops by the airtel without assigning any reason. After so many times requesting with air tel, they have not agreed to activate the sim card as well as refund the money. The letter of airtel is enclosed
Therefore you are requested that please do needful action to get back money of amounting Rs 882.00 from airtel.

Thanking you
Yours faithfully
Manoj Kumar Poddar Office Address
Manoj Kumar Poddar, Manager/Civil
Res Address IRCON INTERNATIONAL LTD, C-4
C 20, Divine grace Society District Centre Saket New Delhi
Sector omega- I MO -9560595273, 26530462 ext 426
Greater Noida 206308
Dear Manoj Kumar,

According to your previous interaction, you have expressed concern regarding disconnection of your Airtel mobile number 9958928128.

We realize that this situation must have inconvenienced you.

After complete verification, we regret to inform you that we are unable to transfer the balance from our end. We apologies for the inability to help you at this point of time.

Hence, we request you to contact the any Airtel Relationship Centre and check the availability of the same number to get the balance amount refunded to assist you better in this regard.

For further assistance, mail us at [email protected].

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Saravanan Loganathan
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=DC3F59A6CC136A8FEA D5497E9 D78FC 66494D31663ABD636404547BADF2169ADEF19799BE52063AD&refno=507201019012

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 05/07/2010 11:07:26
Subject: Re: ACTIVATION OF SIMCARD [|BAL|9958928128|2406201011710|]

The nearest branch at Jagat form , Greater Noida has refused to return our
balance money
therefore you are requested that please arrnge to refund money by cheque on
following address Manoj Kumar poddar, C- 20, divine Grace Society , sector –
omega I , Greater Noida , Gottambudhnagar (UP) Pin 201308, MO 9560595273

Thanking You

Yours

Manoj kumar Poddar
IRCON International Ltd.
— On Sun, 4/7/10, [email protected] wrote:

From: [email protected]
Subject: Re: ACTIVATION OF SIMCARD [|BAL|9958928128|2406201011710|]
To: [email protected]
Date: Sunday, 4 July, 2010, 1:53 PM

Dear Manoj Kumar,

According to your previous interaction, you have expressed concern regarding
disconnection of your Airtel mobile number 9958928128.

We realize that this situation must have inconvenienced you.

We regret for the delay in replying to your mail and apologize for the
inconvenience caused to you.

After complete verification, we regret to inform you that we are unable to
transfer the balance from our end. We apologies for the inability to help you
at this point of time.

However, we request you to contact the nearest Airtel Showroom and check the
availability of the same number to get the balance amount back to assist you
better in this regard.

For further assistance, mail us at [email protected].

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Saravanan Loganathan
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=6EAEE8165C82
FB6198DE 6699BDC284CB53444A3D9276F9AFB 6 F
D7092F7197999F1137292F51F68A8&refno=2406201011710

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 24/06/2010 10:07:16
Subject: Re: ACTIVATION OF SIMCARD [|BAL|9958928128|2306201018108|]

after taking new connection shall you transfer my 882.13 balance in my new
prepaid connection otherwise I have to consumer court for justice.

Mk Poddar

Mo 9560595273

— On Wed, 23/6/10, [email protected] wrote:

From: [email protected]
Subject: Re: ACTIVATION OF SIMCARD [|BAL|9958928128|2306201018108|]
To: [email protected]
Date: Wednesday, 23 June, 2010, 10:53 AM

Dear Manoj Kumar,

Thank you for contacting Airtel.

You have expressed concern regarding disconnection of your Airtel mobile number
9958928128.

We realize that this situation must have inconvenienced you.

We regret to inform you that as per our records your number have been
permanently deactivated on 12/05/10 due to Verification Negative.

Further, Once permanently deactivated numbers cannot be reactivated again, the
same had been recycled and it had been reissued to different subscriber as per
the process.

Also, we regret to inform that, as per the process, we are unable to refund the
amount of Rs. 882.13/-

Hence, we request you to avail the New Prepaid connection by submitting the
following documents in any of the nearest Airtel Relationship Centre.

1. Address proof
2. Identity proof
3. Passport size photo
4. Signature proof
5. APEF (Airtel Prepaid Enrollment Form) to be filled

Please find attached the list of Airtel Relationship Centre details for your
reference.

For further assistance, mail us at [email protected].

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Sandhna Sekar B
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=07 9
F78DE65FC409B22B91D4F8CC61DB325B6C0C63058A3E72952B6D13259BADC3C54B5DC3F59A3&refn

o=2306201018108

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 23/06/2010 13:07:41
Subject: activation of simcard

Date 23.06.2006

To,

The Airtel india

Sub: – activation of sim card or refund of deposit money

Dear Sir,

I have purchased one prepaid sim card of Mo No 9958928128 and its sim no is
899110100216270488 2 H-2 on 07/04/2010 from Ridhisidhi commercial center
Greater noida contact no 9810481182 name Mr R.K.Singh. The card was activated
after 2 days and I was done top off of amounting 890 from nokia Jagat form
Greater noida in 2nd week of April 2010 from Mr yaspal Mo No 9210982838. The
mobile was working properly but when I was went to Chennai on 20/06/2010 for
two months. The service of the said sim card immediately stops by your company
without assigning any reason. It is mentioned that I am working in IRCON
International LTD , Saket, New Delhi and our company has taken CUG connection
for our all company employs from air tel. The staf of airtel Show room at
Jagatform, Greater Noida is not co orating me for activation of sim card.

You are requested that please may do needful action to activate
my prepaid MO No 9958928128 or arrange to refund my top off money of amounting
886.

Thanking you

Yours faithfully

Manoj Kumar
Poddar

Office Address

Manoj Kumar Poddar,
Manager/Civil

Res
Address

IRCON INTERNATIONAL LTD, C-4

C 20, Divine grace
Society

District Centre Saket New Delhi

Sector omega-
I

MO -9560595273, 011 -26530462

Greater Noida 206308
– air tel.docx
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may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively “Bharti Airtel Limited”),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
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———————————————

Dear Customer, Your e-mail dated , reference number 507201019012 is in process. We will get back to you at the earliest. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively “Bharti Airtel Limited”),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.