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Not Responding to the complaints raised

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Location/place: Hyderabad

Name of company/service: Beam Telecom

I am a customer to Beam Telecom Service – Hyderabad since over six months. I have purchased a wifi router from them. I am facing issues with my router since past 20-30 days. I have been raising complaints after complaints. The call centre executives promise a resolution within 24 hours. The first complaint was raised on may 26. The ticket was closed without resolution after a few days (on 12th june). I them raised a fresh complaint bon 13th June. Since then i have been calling up daily and the only answer i receive is a promise of resolution within 24 hours but hardly have received any response.

Comments

One response to “Not Responding to the complaints raised”

  1. Ishaq Avatar
    Ishaq

    They just try to make us fool mate even I raised a complaint on 29 june i am facing no connectivity issue i have followed them up continously more than ten times but still there’s no response it would be better if we stop using their service and go for another suscriber

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