PNR is *WNAVLY* for flight *9W2967* on *Thu, 13 Dec* 2018, from BOM to RPR at *1735*.
This complaint regarding my booking for 4 tickets from Mumbai to Raipur, booked through Goibibo, details given above.
Issue:
I planned to book 4 tickets from Mumbai to Raipur through goibibo, for 7th December 2018, but booked the tickets for 13th December 2018 By Mistake. The amount equaled to 16572.
When I asked goibibo customer care for rescheduling the date, the rescheduling charges as stated by the customer care was almost 4200 per passenger plus goibibo charges of 300. This worked out to almost 18000!!!
When I asked the service provider to provide correct charges he insisted that he will help me with refund and rescheduling but coolly tells me the charges are more than the charges of my tickets!! When I said this is wrongful and cheating the customer to pay double the amount, he asked me to deal with the airline directly!!! Why would I deal with the airline when I am purchasing from goibibo service??? Why would a customer pay twice the amount for the same ticket?? I might as well skip my flight right?? This kind of cheating service brings serious doubt over the integrity of the entire online travel portal industry of India!!! After several times of contacting goibibo customer care I am faced with the same ” Sure ma’am, I will surely help you reschedule your ticket. Rescheduling charges are equal to the amount of your ticket plus goibibo charges.” What help us this??? I demand complete cancellation of this ticket. I have been using goibibo for hotels and air tickets but now I refuse to use this cheating and disgraceful service. I demand a full refund for such wrongful, deceitful payment & cancellation structure, and worthless customer service of goibibo!!!
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