Washing machine refund/replacement

i had registered a complaint on washing machine as the water is not draining out. The service person checked and found drain pump failure and the manufacturing of the pump is stopped. since the washing machine is in extended warranty the Croma team forwarded the complaint the the extended warranty team. It has been 20 days after they forwarded and there is no response from Croma. i have been calling daily and the response is we will getback to you in 24 hours. Its already 1 month over and still waiting for your response.

Thanks,
Mohan prabhu.R
9962602738