Sir,

I bought MTS internet pack and i was not happy with their service and i terminated the service and payed the full amount, for termination i called MTS customer care the person asked me to visit the nearest MTS store for that, i went to MTS store and the person in the office said i can get it terminated from without me coming from to store i just had to call and give some information like account name and number, any ways i made a call from the office and asked the billing amount that i had to pay to close my account the person on phone calculated and gave me the amount i have to pay, i asked them to give me a statment or at-least a text message for the amount i need to pay and the person refused and said it can be done as it was not their procedure, i paid the amount and got conformation from them that the account termination process has started, after one month i get a bill from MTS to pay around 150 RS, i replied back asking the reason why i have to pay the bill after service termination for that they gave me a very inappropriate answer, i ignored the email and they called me today saying that they are calling from Delhi and told me that they have a case against me in Delhi high court, which obviously was untrue, the person whom i spoke on phone was talking in a very harsh tone, i dropped the call saying that i will talk to them in court if needed, now the amount that i have to pay is very minimal i can just pay and forget about it but the thing is that why should i give it for free, and i dont want them to harass others like me, i have seen may posts in google related to this fraud i wish i would have seen it before getting the service, i am also worried about my CIBIL score getting affected by it, can you help me with this.

Thanks,
Ajay


Comments

One response to “Bill Fraud”

  1. Dear Customer,

    We are fully sensitized to your concerns. However, we request you to please mail your query/complaint to [email protected] along with 10 digit MTS number in order to provide you with better resolution.

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