refusing to give back refund

Snapdeal will not give back money for a faulty product which was defective and collected by them.
They have refused to replace or refund the money into bank account – they report they cannot do it but o explanation has been given. I have asked for the money to be given back as a gift voucher and they are still refusing. Please could someone help as seniors are always to busy to talk to you.
We have spent 500 rupees in calls. Order number 11762493830


Comments

2 responses to “refusing to give back refund”

  1. Snapdeal Avatar
    Snapdeal

    Dear Customer ,

    Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

    Regards,
    Team Snapdeal

  2. Snapdeal Avatar
    Snapdeal

    Hi Customer,

    Our team got in touch with you and informed you to share the NEFT details for refund.
    Thanks!
    Team Snapdeal

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