Respected Sir
I have purchased a microsoft lumia 540 bearing imie no,358608068705001 on 23/10/2015 from Nimmi Telecom 120/70 lajpat nagar Kanpur vide bill book no.11 bill sl. no. 541 @ 9500/=Rs.
on 25 /12/2015 suddenly my phones battery was not charging and phone become dead on the same day .we went to the authorised service center namely MM Electronics [343_504886] shop no.116 1st floor kalpana plaza, 24/147, Birhana Road Kanpur-208001 on 30/12/2015. after checking the by their technical staff they intimated that the part which is required to be change is not available with us and they asked me to deposit your phone after few days.then again on 06/01/2016 I went to service center and deposited the phone then they told me that they will try to give me the on the same day if not possible on the same day then they assured me that they will give me the phone any how on 11/01/2016 but as I came to knew that the part was not available with them.on quiring many more time still my phone was not ready and kept with the service center.
Due to which I am facing a lot of trouble and the purpose is not solved for which i have purchased the phone.
In view of the above I requested them to either replace my phone or my money to be refunded to me.
In this concern I have informed to Microsoft customer department on 11/01/2016. they replied me on 12/01/2016 and given assurance that they have forwarded the matter to concern department and they will resolve your problem. on 13/01/2016 they made a call to me and again assured me that metter will be solved as soon as possible.still my problem is not solved.
I request you to please my phone to be replaced or my money to be refunded. as within the 02 months the phone is having this type of problem due to which my self & my family is also facing trouble as we are not able to contact with each other as my daughter is going out for study about 12 km away from home.
bill & complaint image attached
Thanking you
Sudhir Kumar
NT-1/243,Armapur Estate
Kanpur-208009]
[Email address:[email protected]] 9839089168
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