My experience with cityflowers happened in June.
(Website description: http://www. cityflowers. co.in/orchids-decor-basket.html ’15 Pink & White Roses arrange nicely in basket with 8 stem orchids decorated with wooden basket by our expert designer.’ ).
(Ordered vs Delivered basket picture link: http:// tinypic. com/view.php?pic=10wpkb4&s=8#.VZEcaD2SwlI)
Based abroad, reading the reviews, I rejected numerous other websites and chose cityflowers as wanted to ensure quality product and service for a very delicate relationship (to be in-laws). And being the only website which posts reviews, I thought it to be credible. What a fool I was!
Based on the reviews and the lies on the website (a sham, as clearly they only show the positive reviews), I chose a classy flower basket in order to make a lasting impression, but after what was delivered, it is effectively causing a lot of problems in my personal life.The delivered product was completely different from what was shown on website
Worst of all, the customer service reaction was appalling appalling! TOTAL CHEATS! After explaining my complete problem over numerous calls and numerous emails, I have only had an automated response stating they won’t do anything about it. Who in the real world will tolerate a direct impact on their personal life based on A FLORIST”S NEGLIGENCE. To top that, the sales team (who answers the customer support call) don’t even have the decency to transfer the matter over to superiors for handling the situation.
The delivery did not match the description at all AND in return a I get a big chunk of problems and a JOKE OF A REPLY FROM CUSTOMER SERVICE.
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