Incomplete product and no exchange offered

This is with respect to Sale order #2004106240 at Hometown store, Marathahalli, Bangalore on 10-May-2015.1 shoe rack which was delivered has some missing racks inside and until now not replaced.
Also had bought 1 king size cot and mattress which later after realization did not fit my room. Had visited the store and they agreed to exchange it for queen size.Goods was delivered on 27th May. Even until today no replacements done.


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