Order not processed and cancelled without information

I have placed the order on 8th March 2015 with the order # 41075415 on SHOPCLUES.com it was a gift to my mother on her birthday on 12th march. I have waited for the product till 18th mArch and it was not processed when I called the customer Service, they said the order is been cancelled due to procurement delay. They didnt bother to inform the customer about the cancellation and they didnt even updated it on the order status on website. When I asked for the Refund they said it will take another seven days. I have a very bad experience with the shopclues and I will not return to them. And I will also warn others to boycott this website.