I HAD BOOKED A CAR – MARUTI SUZUKI ERTIGA VXI CNG WHITE FROM KATARIA AUTOMOBILES LTD MANINAGAR SHOWROOM ON 29/06/2014 AND HAVE PAID RS.5000.00 CASH AS BOOKING AMOUNT TO EXECUTIVE PRATIK DAVE. THE EXECUTIVE HAVE HANDED OVER ME CUSTOMER DOCKET IN WHICH THERE IS ONE PAGE OF ORDER BOOKING / COMMITMENT CHECKLIST AND MENTIONED ALL THE DETAILS INCLUDING PAYMENT DETAILS ON THE SAME. WHEN I HAVE ASKED FOR RECEIPT OF THE SAME HE HAS DENIED STATING THAT SYSTEMS ARE NOT WORKING AND WILL SEND THE SAME ON MAIL. I HAVE DONE CONSTANT FOLLOWUPS OF 3 TO 4 DAYS FOR THE RECEIPT OF MY BOOKING AMOUNT PAYMENT BUT SOME HOW HE HAS GAVE ONE AND ANOTHER REASONS FOR NOT PROVIDING THE SAME AND ONE DAY HE HAS CONFIRMED WITH OTHER EMPLOYEE MR. HARDIK AND CONVINCED ME THAT THE ORDER BOOKING / COMMITMENT CHECKLIST CONTAINS ALL THE DETAILS OF MY PAYMENT TOWARDS BOOKING AMOUNT AND THE SAME IS AS GOOD AS RECEIPT. AFTER THAT I WENT TO BHAVNAGAR FOR SERVICE PURPOSE AND DUE TO SOME PERSONAL FINANCIAL ISSUES I WAS UNABLE TO DO FURTHER PAYMENT.
WHEN I WENT FOR REFUND OF THE SAME ON 3RD FEBRUARY, 2015 THE HAVE STRAIGHT AWAY DENIED REFUND FOR THE BOOKING AMOUNT. ALSO ABUSED ME AND INSULTED ME IN FRONT OF SO MANY PEOPLES STANDING IN THE SHOWROOM.
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