I had purchased Samsung LED TV (Model- UA40H5100AR) on 07.12.2014 in Jamshedpur.
I have raised a request to Samsung service center (Request No-8422371425) about the problem with Samsung series 5 LED tv 2 years extended guaranty. The product has started giving complaint (Some black sport in Display) it was in grantee therefore the screen were replaced but this problem is not solve after that the problem is erupting again and again. Since then it is got 3 times breakdown and the problem is always same (display problem). I had communicated to Next Retail but they refused as the Samsung is “OEM”, therefore ultimate responsibility is lying with Samsung for defective production. I escalate same matter to Samsung top team with end no of reminders to replace the LED with similar specifications, but all in vain. Kindly help me to replace the defective unit. Awaiting your swift action on it.TV(In Warranty Period).Regarding Tv’s when i called samsung service center about the problem they are saying daily when i call that we are processing we will solve the problem. But nobody turns out to work on the problem.I have given call to samsung service center i get a very careless response from Technical Queue of Samsung jamshedpur service center.
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