Hello, I have booked my tickets on April 2014 and for change of destination & date I have approached make my trip in November. They have asked me to do the modification directly with Spicejet. As per their suggestion I have paid additional charges for modifications and booked ticket on 21st Dec from delhi to Mumbai and return ticket on 11th Jan that is Mumbai to delhi. Airline provided two PNR that is one for my wife and second one for two kids(6 year old & 2 year old).
After modifying I have informed make mytrip and as per their suggestion updated in their makemytrip website.
On 21st Dec family travelled to Mumbai with same ticket with out any problem but now I came to know my kids return ticket was cancelled.
When I contacted MMT(make my trip) they said Spicejet was cancelled the ticket so I approached Spicejet then I came to know on 23rd December make my trip gave instruction to Spicejet to cancel the ticket.
When I complained to customer support their feedback was totally false and they started blaming on me & they are very rude.
When I asked why only kids ticket got cancelled then they said I asked them to cancel on November. when fact is till December 22nd ticket was not at all cancelled.
when I requested to correct their mistakes they abused me and asked me to buy new tickets else i’ll no get any refund.
also couple of times a guy called me and threatened. I have their phone numbers with me.
My kids are less than 6 year old and they can’t travel alone. Now I have ticket for my wife with same booking and do not have ticket for kids.
My make mytrip booking ID is NF2201940291620 and SpiceJet PNR is I46P8C & J1RFML
looking forward for quick action .
Thank you
Best regards
Santosh Jain
9997920522
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