Unknowingly, Vodafone has deducted Rs. 99 from my balance (Twice, means total 198/-). The Vodafone customer care is saying, I have download the content from “DNLD-D2C_NDTV_VALUEPK_99-NDTV”.
But, I didn’t click anything and I did not download anything from DNLD-D2C_NDTV_VALUEPK_99-NDTV. And, my balance Rs.99 got deducted from my mobile (twice, 198/-).
I have not received any communication for the deduction (sms, call, balance deduction etc). Not even, any downloaded app shown in my mobile.
I am using this mobile number (9823775805) from past 9+ years. And, I am highly disappointed with the Vodafone service now. Without my knowledge, Vodafone has taken Rs.198 from my mobile balance.
Could you please help me on this?
Thanks and Regards,
Nikunj Patel
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