tikona service both consumer complain and broadband service unsatisfactory

Dec 4, 2014

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I want to complain about my broadband speed in tikona.the speed is not satisfactory and consistence. It remains good for 1 day then goes down for 2. this has happened after 10-15 days of my plan change to 4mbps-SOHO plan in august.since then i have been facing problems in net speed. I have been complaining to them every time the problem starts.they say to solve it remotely within 4-6 hrs or sometime 24 hrs. sometime they do it and sometime they don’t.but every time they solve the network problem it again starts after 1-2 days. I don’t get continuous speed for more then two consecutive days.I have been frustrated complaining to them again and again.So,this time complaining in every consumer forum and if necessary will complain to consumer court.

name – bhaskar suman
phone no. – 8882795876
tikona coustomer number – 1110421676
registered name jaswant singh

Comments

2 responses to “tikona service both consumer complain and broadband service unsatisfactory”

Tikona Care

December 5, 2014

Dear Bhaskar,

Greetings from Tikona.

Please be assured that your concern listed Dec 4, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Tikona Care

December 10, 2014

Dear Mr. Suman ,

Greetings from Tikona.

We have noted your feedback and will share the same with our respective team.

With regards to our conversation on December 8, 2014, we confirm your issue has been resolved. We are monitoring your account since last couple of days and confirm your Tikona services are working fine.

Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks-23108551

For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

Regards,
Tikona Care

tikona service both consumer complain and broadband service unsatisfactory

Comments

2 responses to “tikona service both consumer complain and broadband service unsatisfactory”

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