I have placed an order on snapdeal vide Order ID- 3108767198 on 10.10.2014 for supply of one Sony- DSX A 30- USB Digital Player with LCD display( suborder code- 4208832275) and two JBL Speakers. I have received a packet from Snapdeal on 14.10.2014 , wherein I found one Sony- DSX A 35- USB Digital Player with LCD display. Immediately I informed the matter to Snapdeal representative and also sent photographs of the sent item. After discussions with Snapdeal representative Mr Rishi Sharma on 15.10.14 it has been settled that I would keep the DSX A-35 and an amount of Rs. 975/- ( the difference of cost of the models as per advertisement by Snapdeal on 10.10.2014)would be refunded to me through NEFT. Mr Sharma mailed me the offer and requested for my bank details. Accordingly I have sent the details of my bank account on 15.10.2014 by email. Thereafter I have mailed and called on telephone several times and every time I have been assured of the refund by the representatives of Snapdeal, but it is very unfortunate that till date I did not get my money back.

Now I understood that Snapdeal has cheated me and as such I would request for taking necessary action against Snapdeal for the above and refund of my money back


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One response to “Non-refund of money”

  1. Snapdeal Avatar
    Snapdeal

    Dear SWAPAN KUMAR SARKAR,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your order ID in your subject line.
    Thank You for your cooperation.

    Regards,
    Snapdeal Online Team

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